Digitally into the future: bezahl.de optimizes the payment management of the Wahl-Group

The platform for digital payment management bezahl.de has gained a strong partner in the Wahl Group. Both companies have been working together since the beginning of the year with the common goal of creating a holistic payment process with maximum transparency.

For more than 120 years, the name Wahl has been associated with mobility in Siegerland and beyond. As the world's oldest existing BMW dealership and a RENAULT partner that has now been in existence for over 60 years, the Wahl Group can look back on impressive growth. It now sells more than 25,000 BMW, MINI, ALPINA, RENAULT, DACIA, ALPINE, ŠKODA and FORD vehicles at 29 locations in North Rhine-Westphalia, Hesse and Rhineland-Palatinate.

Creation of a holistic payment process

The decisive factor for the cooperation between the two companies is the holistic mapping of the payment process. "What's special about bezahl.de is that it's not a normal payment solution, but holistic support for the processes in the dealership - from payment to research management," explains Thomas Bruss, CIO/CDO of the Wahl Group. The typical challenges in practice, such as the time-consuming querying of the payment status and the accessibility of the employees in the accounting department, can be easily solved with bezahl.de. Thanks to the live payment status, the salespeople can now competently provide information about the incoming payments from the customers at any time of the day, without having to consult the accounting department. Which is also happy about the transparent tracking of claims.

Fully digital system introduction can be implemented smoothly

In times of Corona, the process of introducing a new system is a challenge: Employees from a wide variety of areas have to be trained and instructed. The Wahl-Group and bezahl.de were able to prove together that introductory measures such as training courses can be implemented digitally and lead to success. In addition to digital training programs, the retail group has opted for internal training videos, which have been well received by the sales and scheduling employees. Mr. Bruss draws a positive balance of the implementation process: "We have already received initial feedback from sellers who accept bezahl.de well, precisely because it does not involve any additional effort for them, but is integrated into their normal sales tools."

Thanks to the full integration into the seller workplaces, payment invitations can now be sent automatically from the same tool in which the sellers plan their daily deliveries. There is maximum transparency.

Extension to the car service planned

After the successful implementation in the car trade, both companies are expanding their cooperation in the next step to the service and after-sales area. "Since we carry out significantly more processes in service, a tool that helps us to understand the payment status and the payment methods is even more important than in sales," confirms Thomas Bruss. The integrated receivables management in particular facilitates many downstream processes in administration and accounting.

In addition, the bezahl.de smartkasse should play an essential role in simplifying back-office processes. With the self-service terminal, customers of the Wahl Group will be able to pay their workshop bills without contact or cash. In addition to shorter waiting times and a faster pick-up process, bezahl.de ensures a clean flow of data into the cash register and accounting systems of the retail group, regardless of the payment method chosen.

You too can rely on the Cologne process rocket! The bezahl.de team looks forward to writing more success stories with you and is always available to give you an idea of ​​bezahl.de if you are interested.

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