Smooth processes and throughout positive feedback

FORMATNULL Inc.
May 5, 2022
3 min read

“ Everyone has done their homework“ , is how Process Manager Timo Theissen-

Urban sums up the start of the collaboration with bezahl.de. Both customers and

employees of Tölke & Fischer welcome the numerous advantages of the innovative

payment management system.

For over 80 years, the Tölke & Fischer Group has established itself as the first point

of contact for cars and their accessories in the Krefeld region. With an extraordinary

variety of brands (Volkswagen, Volkswagen Commercial Vehicles, Audi, Skoda,

Porsche, Ford, Volvo and Kia), Tölke & Fischer is one of the largest car dealership

groups in Germany. At eleven locations, the family-owned company passes on its

experience and expertise to its loyal clientele - since July 2021 now also with the

modern and efficient payment management of NX Technologies.

Smooth introduction and excellent processes Process manager and project manager Timo Theissen-Urban has accompanied the cooperation with bezahl.de since the very beginning. After the successful introduction phase with the VW Group brands without Porsche, further rollout steps are planned for the brands Ford, Volvo, Kia and Porsche. Theissen-Urban is particularly pleased with the excellent preparation by both parties: "I can say from my experience that this was an excellent process. Both sides were very well prepared in preparatory talks." This ensured that the cooperation ran smoothly right from the start.

Live payment status leads to greater flexibility and security in sales Before the introduction of bezahl.de, sales staff were dependent on data reconciliation with accounting before they could issue a car. This led to confusion, especially outside office hours (Saturdays, for example): The payment status could not be viewed independently by the sales staff and goods could therefore either not be released to the customers at all, or only on a basis of trust. With the 24/7 visible payment status, the sales staff is now able to track incoming payments independently and in real time. This means that customer inquiries can be processed more quickly and flexibly, while employees benefit from maximum transparency. As a side effect, this also relieves the accounting department, which no longer has to create payment lists on a daily basis or process frequent queries. "The salespeople can immediately see the open items in our GeNesys system, the accounting department saves time, and the scheduling department can track that all payments have been made. A huge advantage for the salespeople is that they can see direct payments outside of the accounting department's working hours,

such as Saturdays, and still deliver the vehicle whenever they’re ready. Formerly that was solely possible based on trust!"

Satisfied employees due to simplified process handling The simplified process handling through bezahl.de is already very popular with the employees of Tölke & Fischer shortly after its introduction. The family-owned company impresses with the expertise and experience of numerous long-standing employees, who have been able to further optimize their workflows through the innovative support of bezahl.de. In particular, the automated payment invitation issued by bezahl.de promotes punctual payment on the corresponding pick-up date, which promotes smooth purchase processing. Here, the bidirectional interface to existing software such as the "GeNesys" sales control system is particularly welcomed by employees as an added value. Data that has already been entered is automatically transferred from GeNesys to the bezahl.de system and vice versa. Theissen-Urban sees the practical and stable interface as a significant strength of the bezahl.de software: Especially against this background, he would recommend bezahl.de to his retail colleagues.

Digital-savvy customers welcome modern processes bezahl.de's up-to-date payment processes satisfy the needs of modern and IT- savvy customers, who are happy to be able to pay their bills on the go with a smartphone or laptop. Positive feedback encourages Theissen-Urban to keep up with modern technology and to enrich the range of services offered by the traditional family business with state-of-the-art payment options. In this way, customers benefit not only from the company's many years of experience, but also from present-day standards. But of course, Tölke & Fischer also offer excellent services for non-digital-savvy customers; for this purpose, a corresponding form was specially created in "GeNesys" and can be made available to this clientele. An excellent cooperation with future prospects Finally, it can be summarized that Mr. Theissen-Urban, on behalf of the Tölke & Fischer Group, draws a thoroughly positive balance of the introduction of the cooperation with bezahl.de: The excellent cooperation so far allows us to look ahead positively.