Automotive industry: Make the payment process customer-friendly and efficient
- vivienwawrzitz
- May 4, 2022
- 3 min read
Despite ongoing digitization, many companies in the automotive industry still have outdated and cumbersome work processes. In particular, communication between accounting, sales and customers suffer from long commutes. bezahl.de takes on this problem and replaces an outdated process structure with transparent and digital payment management.
Increase customer satisfaction with a simple payment process
Time is a valuable commodity. This applies not only to the private sector, but above all to the business sector. The eternal communication path between accounting, sales and customer is undoubtedly one of the processes that harbor enormous potential for optimization. It is all the more surprising that many companies have not yet taken advantage of existing solutions to this problem.
If a customer buys a car in a car dealership, a time-consuming process follows. Between the handshake and the certainty that the buyer has fully transferred the purchase price due for his vehicle to the correct account, a lot of valuable working time is spent simply on the exchange of information between accounting and sales.
bezahl.de offers an efficient solution for precisely this challenge: a digital payment management platform that greatly simplifies the payment process. It keeps the payment status transparent for all parties involved (accounting, sales and customer) in real time and reduces the error rate when assigning payments to open items to almost 0% - without any manual effort.
In other words: bezahl.de breaks through the time-consuming communication cycles in the sales process, improves the buying experience and customer satisfaction and ultimately ensures that more valuable time remains for important tasks such as customer care and advice.
Uncomplicated and faster purchase processing - bezahl.de makes it possible
Compared to traditional payment processes, the digital payment management from bezahl.de offers significant advantages in terms of transparency and the communication effort within the company and with the customer himself. Thanks to common interfaces with specialized software solutions such as GeNesys and Loco-Soft, bezahl.de can be easily operated via Plug & Integrate play.
So how does the purchase process work with and via bezahl.de? If an agreement has been reached with the customer about the product and the purchase amount, he will receive a payment invitation. Here the customer decides for himself which payment method he would like to use to settle the amount due. He has the choice between online transfer, the traditional way to the bank branch and the direct payment method exclusively integrated in bezahl.de. In order to make the payment via bezahl.de, the customer does not have to log in or register.
Maximum efficiency: regardless of the selected payment method, bezahl.de assigns each incoming payment reliably and correctly thanks to innovative technology.
Both relevant employees in the dealership and the customer himself can see the current payment status in real time. This not only ensures transparency, but also effectively saves time in the entire purchase process. bezahl.de offers the following advantages:
no more time-consuming communication between seller and accounting necessary, to clarify a certain payment status
no additional work in accounting due to the reliable allocation of payments
increased customer satisfaction through more transparency and the possibility of an uncomplicated payment method
improved shopping experience for customers thanks to the overall faster checkout process
Continuous development of bezahl.de with leading car dealer groups
The technically flawless integration of bezahl.de into the dealer management systems of car dealerships is the basic requirement for optimized processes related to the sales process. Therefore, bezahl.de is constantly developing its digital payment management platform in close cooperation with its customers and software partners. This ensures that bezahl.de meets the requirements of the automotive industry at all times and continuously offers a suitable solution for the everyday challenges in the car trade.
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