Less manpower with more volume

bezahl.de automates the payment management of the Oppel Group

Autohaus Oppel is a company with a long history - the company was founded by Walburga and Johann Oppel in 1928 as a forwarding company. Over the years, several car repair shops were added, and then in 1979 the first car dealership as a representative of Daimler-Benz AG..

Information about the company:

Founding:

1928 as a forwarding company

Branches:

6 car dealerships in Bavaria and Saxony Employees:

350

Counting:

3,000 new and used car sales per year 40,000 vehicle throughputs in the workshops

Brands:

Mercedes Benz, Smart, Suzuki, Peugeot, Volvo Peugeot, Volvo

Growing sales figures mean high administrative costs

The Oppel Group has developed significantly since the beginnings of the family business. At the same time, Susanne Oppel and her employees were faced with increasing workload in internal administration related to payments. “Before we started working with bezahl.de, we worked with Excel lists in which open items had to be entered and revised several times,” Susanne Oppel recalls. Incoming payments from customers were also made to different accounts, which meant additional work for the administration. Keeping salespeople and shoppers up to date on payment status has become increasingly difficult. Constant calls to the accounting department and manual post-processing of incorrect incoming payments from customers caused considerable additional work in administration.

Cooperation with pay.de brings efficient processes

After the first conversation between bezahl.de and Susanne Oppel and her employees, it was already clear that the introduction of bezahl.de had great potential. The ultimate goal for the Oppel company was to save considerable time and manual effort when checking open items. This is how the cooperation between the Oppel car dealership and bezahl.de came about in 2018. In particular, the transparency of the payment status for all important parties in the dealership and the end customer himself was therefore a convincing added value from bezahl.de for Ms. Oppel.

Cooperation with bezahl.de brings efficient processes Founded: 1928 as a forwarding company Branches: 6 car dealerships in Bavaria and Saxony Employees: 350 Numbers: 3,000 new and used car sales per year 40,000 vehicle throughputs in the workshops Brands: Mercedes-Benz, Smart, Suzuki, Peugeot, Volvo Thanks to real-time payment confirmations, there are no longer any time-consuming calls to accounting and customers appreciate the choice of payment method - not to mention the simple and modern payment process. Even with the addition of the other brands Peugeot and Suzuki, the Oppel car dealership was able to cope with the increased volume of work without additional employees in accounting thanks to the introduction of bezahl.de.

For the Oppel car dealership, the integration of bezahl.de into the dealer management system two sales was also an important prerequisite and required intensive cooperation between the two teams. "We learned a lot from each other," emphasizes Oppel. In retrospect, she sees the close cooperation and support during the implementation of bezahl.de as an important factor in the joint development of the new process. The problem-free functioning of the interface between bezahl.de and two sales was an important milestone in the cooperation for the Oppel company, since all steps of the sales process are handled with the system - from ordering the vehicle to customer relationship management after the sale. The successful coupling with two Sales enabled Oppel to fully digitize the payment management process - a process that previously involved a lot of manual work.

Completely digitized billing process in all car dealerships

"We are now so far that we send all vehicle invoices to our customers by e-mail - that was not possible before," says Susanne Oppel. Customers like the transparent real-time payment status, which they can easily view online. The necessary expenses and inquiries in accounting have been minimized. Open items can now be easily viewed and processed by accounting, since incoming payments are automatically compared and assigned. According to Ms. Oppel, the employees of the family business save around half a working day per week and gain significantly more efficiency in sales processing.

Efficient solution for the payment process

Oppel GmbH would like to continue working with bezahl.de in the future and expand the cooperation to include workshop operations. For the time being, however, Susanne Oppel is satisfied with the current result: "Everything works, and it works well!" Thanks to the successful integration into two sales, bezahl.de has also taken a big step that will facilitate the introduction of the digital payment system in the future. What was achieved step-by-step with close support at Autohaus Oppel can be implemented immediately in the future.

All important facts at a glance:

• Significant savings by automating manual back office processes

• Efficiency in the sales process through transparent real-time payment status

• Maximum reduction of cash through cashless payment option upon delivery

• Fully automated process with no effort thanks to the cooperation between bezahl.de and twoS

Customer Success Story Oppel Gruppe.pdf

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